You may be eligible for a refund if…

(Certain words in this document are bold for clarity, and their meanings have been defined later in this document)

You can not Attend su Book due to any of the reasons listed below, and you have provided us with the requested evidence.

Below are the reasons we consider, subject to our General Refund Conditions:

  • Illness/Injury (including Covid)
  • Pre-existing medical condition
  • Complications of pregnancy
  • Death of immediate family members
  • Failure of public transport
  • Flight disruption
  • Mechanical breakdown
  • Home emergency
  • Theft of documents
  • Job dismissal
  • jury service
  • Court summons
  • Armed Forces and Emergency Services
  • Transferred for work
  • Changes in exam dates

In addition to the above, we can consider other Emergency Circumstances at our discretion.

Must Please read the General Refund Conditions and the individual reasons section below to understand what we may or may not cover.

General return conditions

  • All refunds will be considered at our discretion.
  • If applicable, the refund will only be for the accommodation service; not for additional services such as ski passes, transfers, or any other additional service beyond the accommodation reservation.
  • Any reason for refund must not have been foreseeable at the time of that you He made the Book.
  • No le we will refund si performed your Reservation by mistake, or if you no longer want or need it.
  • You You must make all the preparations for Attend to Booking, including arranging any necessary travel or documents, and allowing adequate travel time.
  • No le we will refund si Are you worried about getting Covid or if his or her Travel plans are affected by Covid restrictions.
  • No le we will refund si the ski resort does not comply with his or her expectations regarding quantity and quality of snow ni weather forecast during your stay.
  • We may ask for any additional reasonable evidence necessary to support your request, which may include proof of eligibility and intent to assist.
  • You will be asked to provide supporting evidence to su charge, as well as the Reservation code.
  • You will be asked to provide details of su bank account so that we can make the refund payment directly to la bank account you have chosen if you have made the payment by that means.
  • Please note that there is a maximum refund value per transaction, and no le We will refund an amount exceeding $10.000 (ten thousand US dollars) or its equivalent in local currency.
  • If Su refund request is rejected because You If you have reported an incorrect reason for the refund, we may, at our discretion, consider any subsequent refund request submitted in respect of the same. Reservation.

Request refund

To request a refund, please send an email to [email protected] with the booking code. The request can be made up to 6 months after the booking or 2 days after check-in.

 

Illness / Injury  It means a disease o lesión accidental injury to you or a person within your home righ now.
What we do not refund When you cannot provide evidence that the affected person belongs to the group that should attend la reserve.Telephone or online consultations.

When you have not been physically examined by a doctor before the date of the reserve.

Unforeseen conditions and circumstances in which the event occurs in a future of more than two months.
Necessary tests Doctor's note or medical certificate confirming it:

  • The details of the illness or injury;
  • The date it first occurred;
  • That prevents the person assist, and
  • Proof of relationship if the person is not in the Book.

 

Pre-existing medical condition refers to a physical or mental health condition that You already had when he made the Book and that normally does not le would prevent Attend.
What we do not refund When the guidelines of su pre-existing illness le normally prevent assist to reserve.Telephone or online consultations.

Conditions that are unforeseeable and the event occurs more than two months in the future.

Pre-existing medical conditions of someone who is not part of the group and go to attend la reservation.
Necessary tests Doctor's note or medical certificate confirming it:

  • Details of the disease;
  • The date it changed; and
  • That prevents the person assist.

 

Complications of pregnancy means a complication of pregnancy that you was unknown at the time of the Book and that le prevents Attend to the same.
What we do not refund Normal pregnancy.
Necessary tests Doctor's note or medical certificate confirming it:

  • Details of the complication;
  • The date it occurred; and
  • That prevents the person assist.

 

Death means Su death at any time before the Book or the death of a Immediate family member or any person(s) of the Group that should(s) assist to Book, up to 35 days before the date of the Reserved event.
What we do not refund When you cannot provide evidence that the person was member of your immediate family or of group that should attend la reserve.
Necessary tests A death certificate. Proof of relationship.

 

Failure of public transport means an unexpected interruption or breakdown of the public bus, train, tram or ferry network that is not foreseeable before the date of the Book.
what not we refund If any transportation provider goes bankrupt. Heavy traffic or road closures.
Necessary tests Confirmation of a breakdown or interruption in public transport. (This can usually be obtained from the transport company's website.)

 

Flight disruption It means cancellation or significant delay of flight(s) that you were unaware of before the date of the flight. Book, which prevents him from attending his Book.
What we do not refund If your flight is Your Reservation and is cancelled or postponed, you will not be refunded through this service, please contact Customer Service.If You was aware of the disturbance before the date of the Book and failed to make reasonable and appropriate alternative travel arrangements.

If any transport provider goes bankrupt.

If the purpose or motive for the that booked his flight for assist has changed or has been cancelled.

Si has not left enough time between flights.

If only a holding spot has been secured for the flight.
Necessary tests A copy of su airline ticket and notice of cancellation or interruption from the airline.

 

Mechanical breakdown means in the 24 hours prior to the Book, mechanical breakdown, accident, fire or theft of a vehicle that le take to the Book.
What we do not refund Si did not leave enough time to travel to the Book.Yes You did not make reasonable alternative arrangements for Attend to Book.

Any vehicle you plan to use during the reserve.
Necessary tests A copy of a call note from a national breakdown recovery service. An incident number or report from the police or relevant traffic authority.

 

Home emergency refers to a Theft, Fire, Malicious Damage or Flood in su principal private residence within 48 hours immediately preceding the Book.
What we do not refund Any emergency in the Home for which the evidence indicated below cannot be provided.
Necessary tests Theft, flood, malicious damage – A police reference number or proof of a claim being made su Home insurance company.Fire – A report from the fire department and/or police.

 

Theft of document(s) means the theft of a document necessary for the Book, which cannot be replaced in time for the Reservation.
What we do not refund If documents can be replaced before the reserve or the same day. Loss of documents.
Necessary tests A police report or crime number confirming the theft, dated within 24 hours of the theft. (Self-declaration is not accepted.) An email from the booking agency confirming that they cannot replace or reissue the tickets.

 

Transferred for work means a requirement to relocate imposed on You by Su current employer, unknown to You in the date of the BookThe transfer may be temporary or permanent and must be to a location that makes the requirement to move to Your Reservation be unreasonable.
What we do not refund Attendance at meetings and business trips. Any temporary relocation for work-related reasons must be for a period of at least three months.

Voluntary transfer or when changing employers for a new position.

When You is the owner of the company or the Registered Director, or is a member of su family.
Necessary tests A letter from su Current employer confirming relocation details. Evidence that you are living at the new address.

 

Job dismissal means that You is unexpectedly and forcibly dismissed by su employer with whom you have been permanently employed full-time for a period of at least 2 years.
What we do not refund When the dismissal has been voluntary. In case de dismissal.

When You is the owner of the company or the Registered Director, or a member of his or her family.
Necessary tests A letter of compulsory dismissal from su employer.Evidence of that has been in this job for more than two years.

 

Armed Forces and Emergency Services means that You as a member of the Armed forces, Reserve Armed Forces o Emergency services is called to work on the date of the Book or is destined abroad and cannot Attend to Book.
What we do not refund You had knowledge or had scheduled work on the date of the Book, before carrying it out. He made an unsuccessful request for annual leave for the date of the Book.
Testing necessary A note from su commanding officer or his superior officer confirming that he has been called to work or service and that it was not su original schedule.

 

jury service means a summons for You attend to the Jury Service on the date of the Book from which You I was not aware at the time of making the Book.
What we do not refund Any jury service for the that cannot provide the evidence indicated below.
Necessary tests A copy of the letter requiring jury service.

 

Court summons means that You is summoned to appear as a witness in a court proceeding on the day of the Book which You I was not aware at the time of making the Book.
What we do not refund Any court summons in which usted not be present as a witness, including civil and criminal cases in which you yourself are involved in the case as a plaintiff or defendant.
Necessary tests A copy of the court summons.

 

Changes in exam dates refers to the unexpected change of the date of an exam for which you are already registered to the day or days of the Book.
What we do not refund Si failed the exam previously and had to retake it.When the exam is conducted by a commercial company (not an education board).
Necessary tests A copy of the notification from the examining body, school, college or university confirming the change of date.

 

Emergency circumstances means an unforeseen circumstance completely beyond the control of su control and guilt-free on the other hand and that completely prevents you attend la reserveThe refund decision is entirely at the discretion of our Customer Experience Team. We will take these circumstances into account and are under no obligation to issue a refund.
What we do not refund Anything our Customer Experience Team deems not to be included in this list of valid reasons for a refund. Any changes to your work schedule (other than the specific situations listed in the Job Relocation or Emergency Services Recruitment sections of these terms).
Necessary tests Any evidence requested by our Customer Experience Team to verify the circumstances of the emergency.

 

Exclusions (reasons why we do not refund you)

No refunds will be made for non-attendance at a Book directly or indirectly associated with any of the following reasons:

  • Adverse snow conditions, weather or forecast at the Ski Resort.
  • Contagious diseases;
  • Any actual or perceived wildfire, volcanic eruption, tsunami, earthquake, war, hostilities, terrorism, civil commotion, strikes and industrial action, imprisonment, repatriation, deportation, poisonous biological materials, radioactivity, Cyber ​​Incident or Cyber ​​Act, or confiscation of state property.
  • Naturalization, visa, in vitro fertilization or any other appointment.
  • Break any law.
  • Any type of Reserve that from China, Cuba, Iran, North Korea, Russia, Sudan and/or Syria (This list may be modified and/or supplemented from time to time).
  • When you are exposed to any sanctions, prohibitions, or restrictions under United Nations resolutions or trade or economic sanctions, laws, or regulations of the European Union, the United Kingdom, or the United States of America.
  • Where there is another Paying Party.
  • If it exceeds 18 (eighteen) months from the originally reserved date until the conclusion of the processed event.

 

Definitions

The following words or phrases have the meaning indicated below whenever they appear in bold in this document:

  • «We/Our/Our«: refers to the Party responsible for the refund and refers to the agent of Booking with which You has made the Book and/or the authorized third party that administers the refund.
  • You/Your/Yours«: refers to the person who has made a Book alone or as part of a group with About Us.
  • «Armed forces«: means any Naval Service, Marine Corps, Army or Air Force.
  • «Attend«: participate, use or be present in.
  • «Book«: means the service(s)/event(s)/flight(s)/ticket(s) planned and booked in advance and processed with About Us by You.
  • «communicable disease": any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has been designated as an emergency by any health authority.
  • «Doctor«: a qualified medical practitioner registered and licensed by a recognized professional body. A medical practitioner cannot be You not a member of su family.
  • «Emergency services«: means Police, Fire and Rescue Services or other Emergency Services.
  • «Group«: any person who is going to assist to Book.
  • «Immediate family member«: refers his husband, wife, partner, father, son, brother, grandfather or stepfather.
  • «Immediate home«: all persons living in the same family unit, not necessarily related by blood, who have a reciprocal, natural, and/or moral duty to provide mutual support, and do so. This does not include persons who merely share the same general premises, such as tenants, occupants, and/or friends.
  • «Paying party«: refers to any organization or body that has a legal responsibility to pay compensation for service failure, to which You has the right to a refund.

 

IMPORTANT

  • The translation of this document from Spanish to another language is for assistance and information purposes only. In the event of a refund request, the Spanish version will be the basis for any agreement.
  • Any reason and/or supporting documentation presented by You in support of a refund request will be considered by About Us in a completely discretionary manner.
  • We are not an insurance provider, and this is not an insurance policy. Therefore, refunds are not guaranteed.
  • A Refundable Reservation is an optional extension to Our Standard Terms and Conditions of Sale and Trade, in terms of which You You are eligible to receive a refund under certain defined circumstances as outlined herein.
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